Business People vs. IT decisions

In my opinion!


Business people must take responsibility for the requirements related to the business processes they want supported by an IT solution, the information flowing into/out from the solution, and the information to be stored by the solution.

BUT

They should leave the desicions related to technical issues as well as vendor selection to the IT people with the background and knowledge to make informed decisions on those issues.

Unfortunately - Today many business people have learned the name of a vendor or product by heart, and writes requirements specifications that can only point to that premade decision. This leaves out important objections like other solutions might better fulfil their needs, other solutions might be cheaper to acquire, other solutions might be easier to deploy and maintain, etc.

Do you agree?
Do you have a solution?

Please talk back.

/Erik

Wilson "eNGy - its NGenius !! " Ng

wilsonng-62487

Business People vs. IT decisions

We sell IT solutions, and I don't have the answer to this. WE worked with may customers where decisions are made by Procurement, or the Management TEam or the IT department. In my mind, the best person to make the decision is the one who is responsible for delivering the results. Wilson Ng ---- I may be a learned scholar, a successful businessman, or a good father/husband, but until I am all 3, I have not succeeded. Read more about my reflections on WINNING IN LIFE, BUSINESS MANAGEMENT and TECHNOLOGY, check out my blog at: www.bizdrivenlife.net Our company blog.

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Faraz Rizvi

farazrizvi-42208

Business People vs. IT decisions

Absolutely right. But the solution is already well known. Businesses where this type of issue comes up requires Business Analysts. Depending on the size and structure of the organisation, you may need an analyst to represent the business (documenting requirements and benefits), and another representing IT (documenting the solutions and estimating costs). Only when the requirements are met by the solution AND the benefits exceed the costs, do you have a project worth progressing. Faraz Rizvi intradink • rss

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Simon Morice

simon_morice

Business People vs. IT decisions

I liked IBM's workshop approach. Spending a week or so on educating the stakeholders to be competent to perform their part in the capture of specifications seems sensible. I'm not sure that they got it right every time. This is an expensive process but cheaper than getting the specs wrong. Simon Morice simon@fmea-uk.com +447879403479 Business Process Improvement Breton farmhouse let for holidays and short breaks

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Bernard Ramsden

bernardr-28827

Business People vs. IT decisions

A common problem in many organisations is that the driving force for many in IT is the technology they are working with and not the business they work for. To be successful, the IT people have got to understand the business they work for and understand the fact that they are there to serve that business and not the other way round. Another problem, quite often coming from the business side, is the belief that everything can and should be automated. You end up with systems that are developed to cover every eventuality irrespective of its likelihood of occurring. What also needs to be continually borne in mind is that the business has a number of objectives and the systems are being put in place to help the business achieve those objectives. Regards Bernard Business Modelling Excel, PC problems, Leeds Safe Online

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Marcel Ekkel

marcelekkel-52346

Business People vs. IT decisions

Hello Erik, Good topic! Yes, the business side has to take responsibility for delivering requirements on what they need a system to do. This includes all the quality factors like reponse times, availability etc. On the vendor and kit selection. It depends a little bit on the situation I think. IT people can easily get lost in some things that might be nice for them..but dont contribute to the business. On the other side, the business side might loose out on options if they copy and paste requirements. Now, getting back to the first bit. If you help the businss side defining neutral specifications, eg only performance criterea, it gives IT an option to look out for possible candidates. If you have defined the selection criterea properly....then it is just a matter of filling the tables and the overal best solution will end up being selected. Have a word with purchasers on this, or contact me offline and we can discuss more. Kind regards from Hong Kong, Marcel Ekkel PMP SynergySynQ......synQronizes your People, Processes and Products or tools to create Synergy...for optimum Performance while keeping an eye on Quality A project management company for project management, project coaching, team building, project rescue, facilitation services...and process improvement

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Paul Maloney

paulmaloney-93882

Business People vs. IT decisions

I've seen this quite often in the past. A department will want a new process/solution and will speak to a supplier before speaking to their own IT department. When the IT department finally get involved they waste time playing catch up and then, like you said, find the spec only fits one server. To help prevent this the head of IT needs to network within the business, they must seem approachable and be aware of whats going on in the business. When a head of business thinks "I need a new system" their first thought should be, I'll ask the head of IT. The more standard thought is I'll check some trade magazines and talk to some suppliers. It would also help if the MD/CEO threw out specs that hadn't been run by IT first, but that isn't good for a positive image of the IT department. Paul Paul Maloney Technology Management and Consultancy Ltd. Web: http://www.techmcl.co.uk Tel: 01623 799204 Fax: 0871 6611093

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Jim Brotton

jimbrotton-43035

Business People vs. IT decisions

IT and Technology are there to deliver Business Benefits or they fail the Business Case. IT is a Business function and should be treated as such. One of the biggest handicaps to any solution is the customer with a pre-conceived concept of how they think the solution should be implemented rather than what it should do for them and the beneifts it should deliver. A definite case of a little knowledge is a dangerous thing. I am a great fan of Use Cases and try to get customers/client to think in an abstracted way such as Use Cases. Innovation Comes as Standard PM Resource | PMR Systems | Project ToolSet | C-Data

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