I hate 0870 and 0845 phone numbers!

Business owners - please listen!
I know I am not alone in saying that I HATE 0870 and 0845 phone numbers!
Maybe back in the days when we did not have such a choice of free/flat-rate call packages they were OK. But these days, most of have an inclusive deal or use a VOIP solution such as Skype. As far as I am aware, NONE of these options include calls to 0870 or 0845 numbers. You are not doing your customers any favours by using one of these numbers!

If I'm scoping out a supplier for something or other, I will always choose the one who has either an 0800 or an standard (geographical) phone number over one that only offers an 0870 or 0845 number.

I realise there are some people who have not yet wised up to the cheaper calling plan options ... so why not offer a choice? Give out your ordinary number AND your 0870/0845 number!

Those who agree with me might find this link useful:
http://www.saynoto0870.com/

Pat




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hara marcuse

haramarcuse-608372

I hate 0870 and 0845 phone numbers!

toll free number like 0800 i guess is a good option.hope 0845 number owners see the benefits of it. Unified Communication Solution

0 comments

Dan E

de-327247

I hate 0870 and 0845 phone numbers!

I totally agree with you when you say "You are not doing your customers any favours by using one of these numbers!" It is proven that is you have a prefix number like 0800, your more likely to gain customers because they know that you don't have to pay for the call, this would increase your revenue which would pay for the costs of the 0800 number. 0870's and 0845 numbers are crazy, especially for people calling using mobile phones, they can get charged around 40p per minute to these numbers, depending on your service provider, but it does not cost the provider any more than the cost of a land line would, they are ripping peopel off! Here are a couple of posts on how an 0800 numbers can save your business in crisis and another on how NHS Trusts are charging us to phone them when we are ill or a relative is ill. http://blog.callagenix.com/ http://www.mrcrip.com/blog/gpdoctor-and-hospital-premium-rate-phone-line-scam/

2 comments

David Monkton

davidmonkton-304206

03 numbers

Officially there are no problems with 03 numbers as a number range in itself. The issue lies with 0870 and is not linked to 03 in any way. Actually, many businesses and public sector organisations seem to be using 03 numbers very successfully and many more companies are likely to switch to them after the latest media backlash against 0870 / 0844 numbers etc. There are some teething problems with the 0870 changes and the impact of these changes cannot really be anticipated until the results of OFCOM's latest consultation which ended on Monday. Laurence, if your current suppliers aren't prepared to provide you with an 03 number, then maybe it's worth looking elsewhere? Dave.

1 comments

Mark Guy

markguy-304129

03 numbers

I think the new 03 non-geographic number range is a good alternative to 0845 numbers and 0870 numbers etc. 03 numbers cost the same to call as 01 and 02 landline numbers, even from a mobile phone. They're also included in mobile and landline inclusive minutes and discounts. Plus you can still add call menus, call divert, call queuing etc. This means companies get to keep their call management features whilst offering customers a good deal. A google search will give you tons of info about the new 03 number range.

1 comments

Brian McLelland (Business Lawyer)

brianmclelland1-56835

I hate 0870 and 0845 phone numbers!

I agree but when phoning a bank etc I WOULD like to know the cost after the call and do not know why Phoneplus cannot regulate this properly. We should not reward lousy customer services numbers that milk hapless customers by milking them shamelessly. Businesses with such numbers should be obliged to state in their accounts the revenues they derive and the profits after deduction of expenses. Transparency is everything. Regards, Brian McLelland The business lawyer who means business www.business-lawyers.org We provide legal advice to help businesses grow profitably.

0 comments

Brian McLelland (Business Lawyer)

brianmclelland1-56835

I hate 0870 and 0845 phone numbers!

Perhaps a bit harsh Simon but I use 0845 and no customer has ever complained to me. Once I get to know them better I provide them with a cheaper landline number to suit. I use it to filter and to manage calls not to profit from potential customers for sure. Regards, Brian McLelland The business lawyer who means business www.business-lawyers.org We provide legal advice to help businesses grow profitably.

0 comments

Brian McLelland (Business Lawyer)

brianmclelland1-56835

I hate 0870 and 0845 phone numbers!

I agree David-when setting up the business I checked and found out 0845 were essentially local rate so quite affordable as did not want to "rip anyone off". Regards, Brian McLelland The business lawyer who means business www.business-lawyers.org We provide legal advice to help businesses grow profitably.

0 comments

Laurence Lowne

donny88-24613

Reasons for NGNs

1) It can help a business control where calls go, if they have home workers 2) It can help a business measure the effectiveness of a marketing campaign 3) It can help business filter out time wasters 4) For females working from home or alone, it can help disguise where they are based, and therefore protect them from uncalled for attention 5) It can help make a business look bigger 6) It means even if a business moves, their number remains the same 7) In the event of an office being unusable a NGN can be redirected in minutes to another number, ensuring business continuity. Think of Buncefield and over 1,000 lost their jobs due to the fire. One business lost their entire Christmas stock and ceased trading overnight And I am sure I can think of others, but you get my drift. :) HTH Laurence Free Utility and Telephony Audit Home and businesses are missing out on major savings in cost control. Call 0844 826 1730 or email to find out how much you could save or get proper value for money or visit our blog

0 comments

Charley Lister

charleylister-251279

I hate 0870 and 0845 phone numbers!

If our customers are valued to you then why make them pay money just to ring you charley

0 comments

Steve Mark

stevemark1-152952

I hate 0870 and 0845 phone numbers!

I use both in all my communications with customers. It does me no harm quoting my fixed line number as well as my 0845. I'm aware people using a mobile will get charged by their provider for dialing an 0845 which is why i offer an alternative fixed line number. I'm not fussed as to whether people can afford to call an 0845 it just makes good business sense to provide both. Steve

0 comments

Red Setter

georgemontgomery-41400

I hate 0870 and 0845 phone numbers!

I think if you want maximum attractiveness to callers then offer an 0800 number - but don't be surprised if you also get lots of cold calls on this number from businesses trying to sell you things. The business that uses an 0845 number might ask you to pay a small local call rate charge, but their service could in fact be cheaper than others - if cost is your critical decision factor. I believe that 0870 number-charging is being phased out, so that there will no longer be a financial benefit to the owner of this number and this should lead to a phase out of this partcular service. There is a technical reason why companies receiving large call volumes use 08xx numbers - it allows then to dynamically distribute calls to different call centres. That can't be done with geographic numbers. The benefit to small businesses in using 08xx numbers is number portability - and I have benefitted from this feature for many years. The introduction of all inclusive call packages has not removed the benefits of 08xx numbers - it just offers more choice to the telecom customer (and that can sometimes be confusing). Regards George Montgomery GBS Group - Business Development Consultancy Join the 100k Club for Entrepreneurs - The Business Network on Ecademy and Develop Your Business Ideas.

0 comments

Charley Lister

charleylister-251279

I hate 0870 and 0845 phone numbers!

At ACS we also use a local numbr, we dont think that its corect to charge customers for calling you. Charley

0 comments

Paul Simister

paulsimister-103507

I hate 0870 and 0845 phone numbers!

I particularly object to 0870 numbers on customer service lines. To renew my car insurance and haggle I had to dial an 0870 number and it really adds insult to injury to make me pay extra so that they can sell to me. Paul Simister Business coaching for customer focused entrepreneurs. Business Development Blog | Marketing In Tough Times |The Irresistible Offer | Business Growth Coaching | Break Even Analysis | Recession Coaching | Why Small Businesses Fail | Small Business Growth Club |

0 comments

Stuart Oliver

stuartoliver-23543

I hate 0870 and 0845 phone numbers!

Pat, >If I'm scoping out a supplier for something or other, I will always choose the one who has either an 0800 or an standard (geographical) phone number over one that only offers an 0870 or 0845 number. Why? Do you choose the guy with the 0800 because it costs you less, in that it's cheaper (for you) than 0870 and 0845? Another way to look at this is that, in some way, you, as the customer, are paying anyway. It seems to me that the real issue is that you're explicitly paying for the call rather than it being included in the price of the service that's being offered. Isn't this the same as the airlines that charge for extra hold luggage, charge for seats that you will actually fit into and charge for meals. Folk get hacked off because they think these should be included. Whereas you can go to another airline and these are all included in the price you pay. Stuart Personal Blog Experienced Technology COO, Strategist & Entrepreneur.

0 comments

Suzannah Wallace

suzannahwallace-122938

I hate 0870 and 0845 phone numbers!

Well hopefully the people calling me have money 'cos I cost quite a lot! If they can't afford the 2p, they probably can't afford me... I do give out my normal number to anyone calling me regularly though. Suzannah www.alteregocoaching.co.uk info@alteregocoaching.co.uk Inspire. Motivate. M-Power.

0 comments

Charley Lister

charleylister-251279

I hate 0870 and 0845 phone numbers!

Due to Ofcom regulations this should have stopped by as now, Ofcom were making it so companies couldn't/wouldn't recieve any rebates from the 0845 or 0870 numbers. Dont know if that helps or not. Charlie

0 comments

Suzannah Wallace

suzannahwallace-122938

I hate 0870 and 0845 phone numbers!

An 0845 number is charged at local rate and although that might not be included in your phone package, it means that you will be paying around 2pence/per minute peak or 0.8pence per minute off peak (well, that's what you get charged when you call me!). I got one because I am moving and I didn't want my marketing material to be out of date - not knowing what my new number will be. I would be devastated if I thought my clients weren't calling me because they were nervous of the cost but hopefully in my business, they won't worry about it as I'm highly unlikely to keep them on hold on the phone for hours on end. I think the 0870 numbers are the expensive ones...and those I can understand people boycotting. Suzannah www.alteregocoaching.co.uk info@alteregocoaching.co.uk Inspire. Motivate. M-Power.

1 comments

David Gascoyne

davidgascoyne-169492

I only hate 0870 numbers!

I think that 0845 numbers are cheap enough, but it is 0870 numbers that I loathe.

0 comments