If you employ people - how do you measure morale?

I was contacted by a national newspaper yesterday and asked if I could give them some thoughts on dealing with low morale during the recession - but I just wondered - if any of you employ people - what are the SIGNS of low morale from your perspective? ann


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Ann Andrews CSP

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If you employ people - how do you measure morale?

Alan hi - I am well - I haven't forgotten your or your products have just been inundated - but one day we need a skype call. Funny you should say low morale causes absenteeism and accidents - not to mention low productivity - cos this is what I sent the newspaper.... "Worry causes stress, stress causes sick leave to rise and accidents to happen - not to mention severely reduced productivity. So finding solutions to low morale is vital for all concerned. Right now job insecurity is every employee's biggest worry - you can't guarantee that people won't lose jobs - who knows how much longer the recession will last - but what you can do as a business owner, manager or team leader, is to do one or ALL of the following: 1. COMMUNICATE - in the absence of real information (even bad news) employees will speculate; the gossip mill will be rife and stories become embellished with the telling. Be honest and be honest frequently 2. Celebrate the good stuff - even if there isn't much to celebrate right now FIND SOME THINGS - and do this also on a frequent basis - like 'Today we salvaged a customer who was going elsewhere and we did it by offering them the very best customer service and care' 3. Involve your staff - have regular brain storming session about ways to create efficiencies and reward the best ideas with 2 movie tickets ($40 won't break the bank) 4. Have a 'theme' of the week - like this week we are going to have a 'quality' drive - anyone who can improve the quality of any system or process can have Friday afternoon off 5. Do an employee draw and let the winner spend a morning in a different department - amazing what people see in another area 6. If the office or plant is fairly quiet - ask everyone to write down ONE THING I WOULD LIKE TO LEARN on a piece of post-it pad - and ONE THING I'D LIKE TO TEACH - and let people pair up for a couple of hours a week 7. Offer a Mystery weekend for the very best idea anyone can come up with for a new product or service 8. Organise a few impromptu things - like ask everyone to bring in a plate and have a joint breakfast - organize a temp for ONE HOUR to man the phones - use this opportunity to let your people know how much you value them 9. Have a weekly employee draw and let the winner go out and visit a client or a supplier- getting to know our customers and suppliers face-to-face is a huge energy boost for both parties - they may even come back with an order or reduced supply cost! 10. Instead of an 'employee of the week' which has become a bit yawn, yawn, have a competition one Friday afternoon for joke of the week - or song of the week - or story of the week ….prize can be as simple as a bar of chocolate I hope you see a theme in my tips - they are all about finding cheap ways to keep people energized and interested - there is nothing that affects productivity so much as lack of energy. My belief is that if you keep finding ways to keep the energy levels high, even though sales might be low, people will be motivated to come to work; they will be motivated to get involved in all the productivity improvement ideas, because they have been made to be a bit of fun rather than a whip across their shoulders. Recessions can be the best thing that has ever happened to your business. They can bring your business to LIFE! " Anyone reading this blog - feel free to use the ideas - add to the ideas and by all means PASS THEM ON....ann 25 Ways to Beat a Recession (FREE e-book) Ann Andrews CSP The Corporate Tool-box Online Training Resources

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Alan Rae - Business Communicator

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Its perfectly well known

low morale correlates with accidents which you have to measure by law and sickies - which you should be tracking. if you have a surge in either you have a problem hope all is well with you Ann Alan Why not join the How to Do Business Club? Take our business barriers survey / Subscribe to my Newsletter How to do Business / One Man Brand / Internet Marketing Workshop / Left Brain Right Brain By TwitterButtons.com

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