#Lyndon - KISS or Re-Inventing the Wheel ? Raising the Bar for a Community Manager . . . OEM*

Yes, sparkling times ahead for ecademy and this blog is no exception in support for #Lyndon and the whole community getting #Lyndonized in a RUSH ;-)

Question: What's a community manager ?

Answer: A manager who manages the community.

I stumbled upon this thought today sparked by the recent discussion about ethics, watchdogs, my own role as manager of groups which in itself I consider micro communities and . . .

A blog which caught my attention:

One Social Media Metric You May Have Missed: Community Manager Satisfaction

Whether or not a community manager must be kept happy to work seamlessly . . . I wondered where the heck customer service fits in there.

So I decided to dig deeper, crossed Wikipedia's Online community manager, some Social Media Community Manager Job Description elsewhere until I found an answer to ALL my questions in a blog from 2007:



By Jeremiah Owyang, SF, Silicon Valley.

I hope he bears with me when I quote his 4 tenets partly to highlight them for ecademy use . . .

1) A Community Advocate

Representing the CUSTOMER. Listening - Please read the blog to get a complete understanding

Vote: IS Situation - Vote DREAM Situation

2) Brand Evangelist

The evangelist will offer GOOD products - Please read the blog to get a complete understanding

Vote: IS Situation - Vote DREAM Situation

3) Savvy Communication Skills, Shapes Editorial

This individual is also responsible for MEDIATING disputes - Please read the blog to get a complete understanding

Vote: IS Situation - Vote DREAM Situation

4) Gathers Community Input for Future Product and Services

CHANCE to GIVE feedback - Please read the blog to get a complete understanding

Vote: IS Situation - Vote DREAM Situation

Source: Jeremiah Owyang

To complement the tenets I compiled ONE poll for EACH tenet to figure out how the community perceives the IS situation and ONE poll for EACH tenet to figure out what the community would love to see in their DREAM.

From that management may draw conclusions at their discretion.

No need to re-invent the wheel I say . . . take what's there already put up by the brightest cookies around and adapt it for ecademy's use.

What say you ?



This too is OEM*. It is as it is. Says love.

Love, peace and poetry.

53/60 to go to see 200 million children smile :-) - Noch 53/60, um 200 Millionen Kinder l├Ącheln zu sehen :-)

Have fun, Andreas Wiedow

* Own Erudite Musings


Danielle de Valera

daniellede-valera-668759

#Lyndon - KISS or Re-Inventing the Wheel ? Raising the Bar for a

Savvy communications skills are definitely a good idea for anyone in a position of power, Andreas.

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Angus Whitton

anguswhitton-88567

#Lyndon - KISS or Re-Inventing the Wheel ? Raising the Bar for a

I've not really needed to use support for a while... but have noticed a lot of improvement in both engagement and speed from management and most members. Community manager is of course essential - but will need solid back up, not just from his internal team but from the rest of us here - it's not an easy job. Reporting 'system' (which I find difficult to navigate) requires a brushing up - but I'm sure that's in hand. Now - who's in charge of the T shirts for the offline stuff... and what colours and motifs are required. I have a few design ideas.. :-) only some of them involving plumbers.. ;-) Angus

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Angus Whitton

anguswhitton-88567

#Lyndon - KISS or Re-Inventing the Wheel ? Raising the Bar for a

Andreas, I pretty much agree with 'Darren' - seems to hinge a lot on communication - no surprises there then. :-) Angus

1 comments