#Lyndon - KISS or Re-Inventing the Wheel ? Raising the Bar for a Community Manager . . . OEM*

Yes, sparkling times ahead for ecademy and this blog is no exception in support for #Lyndon and the whole community getting #Lyndonized in a RUSH ;-) Question: What's a community manager ?Answer: A manager who manages the community.I stumbled upon this thought today sparked by the recent discussion about ethics, watchdogs, my own role as manager of groups which in itself I consider micro communities and . . . A blog which caught my attention:One Social Media Metric You May Have Missed: Community Manager SatisfactionWhether or not a community manager must be kept happy to work seamlessly . . . I wondered where the heck customer service fits in there.So I decided to dig deeper, crossed Wikipedia's Online community manager, some Social Media Community Manager Job Description elsewhere until I found an answer to ALL my questions in a blog from 2007:

By Jeremiah Owyang, SF, Silicon Valley.I hope he bears with me when I quote his 4 tenets partly to highlight them for ecademy use . . . 1) A Community AdvocateRepresenting the CUSTOMER. Listening - Please read the blog to get a complete understandingVote: IS Situation - Vote DREAM Situation2) Brand EvangelistThe evangelist will offer GOOD products - Please read the blog to get a complete understandingVote: IS Situation - Vote DREAM Situation3) Savvy Communication Skills, Shapes EditorialThis individual is also responsible for MEDIATING disputes - Please read the blog to get a complete understandingVote: IS Situation - Vote DREAM Situation4) Gathers Community Input for Future Product and ServicesCHANCE to GIVE feedback - Please read the blog to get a complete understandingVote: IS Situation - Vote DREAM SituationSource: Jeremiah OwyangTo complement the tenets I compiled ONE poll for EACH tenet to figure out how the community perceives the IS situation and ONE poll for EACH tenet to figure out what the community would love to see in their DREAM.From that management may draw conclusions at their discretion.No need to re-invent the wheel I say . . . take what's there already put up by the brightest cookies around and adapt it for ecademy's use.What say you ?
This too is OEM*. It is as it is. Says love.Love, peace and poetry.53/60 to go to see 200 million children smile :-) - Noch 53/60, um 200 Millionen Kinder lächeln zu sehen :-)Have fun, Andreas Wiedow* Own Erudite Musings