Pet Themes: Sack The Pond Life

An incredibly useful approach to avoid wasting your time...One of my pet themes and obsessions is getting rid of the customers (and staff!) that I can only describe as pond life or scum - the ones that you hate working with and are a pain in the backside and are not raving fans or ambassadors... they take up loads of your time and you probably lose money by working with them.A bit of a sweeping statement?

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