Richard Townsend




For the last 11 years operated as an independent 'Corporate Learning Consultant' with services being provided to Ericsson Telecommunications in Malaysia, India, Taiwan, China, Japan, Thailand, Vietnam, Singapore, Indonesia and Pakistan. Also written and conducted a program on 'Entrepreneurship' for 'Perhebat' an organization for retiring military officers of the Malaysian Armed Forces. Other major projects have included a competency-modelling program co-developed for Celcom, a mobile telephone operator in Malaysia, a Total Quality Management training program and consultancy for Bartercard Thailand and Customer Service training for the Australian Commerce and Industry Office in Taipei. Recently conducted 'Value Adding in Organisations' for pt Aneka Kimia Raya Indonesia, Management Training for Bureau Veritas Indonesia and Sales training for Sheraton Hotels in Thailand and Taiwan and for The Hotel Mulia Senayan Indonesia. A major new Emotional Intelligence training course most recently been written and conducted for the US Embassy Indonesia. Training feedback sheets bear testimony to an ability to stimulate learning in individuals across a wide age range, differing levels of seniority and a broad cultural spectrum. In the past delivered lectures to the Australian Society of Accountants, the Queensland TAFE, Taipei University, many Rotary Clubs in Asia and various small business groups. Articles have been published by, The Small Business Guide for the State Government of Victoria (Aust.), The Australian Medical Practitioner, The Australian Accountant, The Pattaya Mail Newspaper and the Website 'eThailand'. As a writer been instrumental in preparation of lending proposals, advertising campaigns, legal documentation, training courses, authored articles for websites and written sales and marketing letters and procures and ad copy for a number of companies across a wide variety of industries. Other commercial experience includes; senior branch and state positions in sales/marketing and general management in the finance/banking industry in Australia; Owner/Director of a manufacturing business, also in Australia; Creative Director of an advertising agency in Malaysia and Senior Learning Consultant for Ericsson Academy Malaysia. Also publish a blog at